Router delivery - new cable order

[ChrisB3]

Hello,

Apologies for posting in English but I'm new to Germany and not competent in German yet.

I ordered Vodafone Cable 2 weeks ago, with an activation date of 31.08.18.  I have yet to receive the wireless router, I just wondered if this was expected, and also if I'll receive any tracking information for the delivery when it is sent?

Thanks!

[ChrisB3]

I should also add - I'm not aware that I have a booked installation with an engineer, and the letter I received says I should receive the router "3 days after my order date" - although I had to translate this so it might not be correct!

[Stephan]

Hi ChrisB3,

welcome to our Community.

For a closer look I on your request need some information from you. Please send me a private message with the following information:

your name

your address

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[ChrisB3]

 Hi Stephan, 

Private message sent with the info requested.

Thanks!

[Stephan]

Hi ChrisB3,

thanks for the pm.

As I could see, you ordered the contract to 31.08.2018. and the router was shipped on 30.08.2018.   

Unfortunately I can see in the tracking details that the router will only be delivered today.

Regards

Stephan

[ChrisB3 · Accepted solution]

Hi Stephan,

I appreciate you looking into this for me.

I'm pleased to report the router arrived today and I'm now online.  Thanks!

[Stephan]

Hi ChrisB3,

thanks for this feedback.

Since the router has arrived, I'll close this thread.

Regards

Stephan