Renew my cable internet contract

[varayut]

Hello,

My two years contract of my cable internet is ending in a few months. I've seen many available rate packages on https://zuhauseplus.vodafone.de/internet-telefon/?icmp=home:internetundtelefon. I would like to choose one of those packages for my new contract, could you please suggest what is the process of renewing the contract?

[Thomas]

Hi varayut,

the prices on the homepage are exclusively for new customers. Offers for existing customers can be found in the customer portal.

Regards

Thomas  

[varayut]

Hi Thomas,

Thanks for your reply. I would then like to notify Vodafone to terminate my contract at my contract end date. My friend who lives in my apartment will create a new contract in order to choose one of the packages available on the Vodafone website.

Regards

[Thomas]

Hi varayut,

you can cancel the contract via the contact form. You will then also receive a confirmation.

Regards

Thomas

[varayut]

Hi Thomas,

I contacted Vodafone using the contact form that you provided. I got the response as:

"to solve your problem, please visit our Vodafone forum under forum.vodafone.de. Open a new thread for your questions and have a little patience. One of my colleagues will take care of your problem."

I replied the email back three times and explained that I have opened the thread already and you recommended me to contact using the contact form. However, I still got the same response every time.  

Please cancel my contract as soon as possible.

Regards,

Varayut

[Thomas]

Hi varayut,

in order to process the cancellation, I need your customer number, name, date of birth and address. Send me the data in a private message.

Afterwards reply again here in the post.

Regards

Thomas

[varayut]

Hi Thomas,

I have sent you the mentioned information.

Regards,

Varayut

[Thomas]

Hi varayut,

the notice has been processed. You will receive a confirmation.

Regards

Thomas