Regarding Vodafone security package removal

[Pooja]

Hello Team,

Please remove my Vodafone security package .  

I contacted vodafone shop when my contract start time, they removed Vodafone security package and i got confirmation from vodafone through letter(stating  security package is removed),

But, still last month bill vodafone charged for security package?

This is not good!

Could someone help for this issue?

Here you find my details: Name:  ***

Customer Number: ***

Thanks in advance  

Regards,
Pooja

EDIT: oersonal data removed

[Stephan]

Hi Pooja,

we can have a look on that. Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[Pooja]

I sent the details in private message.

Kindly help to solve this issue

thanks in advance

regards

Pooja

[Stephan]

Hi Pooja,

thanks for your pm.

As I can see the internet security package is already cancelled on November 24th. You got a confirmation for this in September.

The fees after that date on your invoice will be credited with the next invoice run in December.

Regards

Stephan