Red Internet and Phone 400 Cable- Please stop charging me

[P-Dinakaran]

Red Internet and Phone 400 Cable

Dear Sir/Madam,

I am hoping that some kind soul will look at my email and help me.

My Kundennummer : ****

I have a contract from 7.07.2018 – 7.07.07.2020.

However, I have moved to Malaysia on 28.06.2019.

I have canceled my contract and returned the cable box duly.

I have also sent all the necessary paper work – which includes my deregistration papers from Germay to the vodofance office through a Vodafone shop in Leipzig city centre.

I understand that I have to pay for three months ( July, August and Sept ).

Now that I have paid for the three months.  Can you please please cancel all the further bills.

I really would not like to pay for the rest of the year.

I don’t know who to contact. I have tried please help.

edit; removed your personal data. Regards Tobias

[Grit]

Hello P-Dinakaran,

when did you send the notice? A contract cannot be terminated immediately even if you move abroad. The Telecommunications Act provides for 3 months for this. This date applies from the date of the move or from the date of termination if the move is reported too late. We cannot waive these 3 months, a goodwill is not possible here.

As a proof for the move abroad and thus the non-availability, we need at least the new address. Have you communicated this?

Regards

Grit