Rechnung/Mahnung - Fernsehen

[Adviceee]

Sorry for speaking on English, but that is only way I know.

Hello,

So you send me to this forum to make a new theard about my problem. I charged me for television that I didnt order which I returned in 14 days but still getting charged. I refunded that money and now I have problem, because you put reminder on me and restrict my internet speed. I did everything from my side I can do, on you is only to determinate a contract because I didnt agree on it or it is accdentaly sent to me. 

All other informations in Private Messege. Please hurry if you can do it today I have e-tournament later today. Really need stabile connection.

On this picture you see that I dont have any device connected to that TV-Package. I didn't order it and I dont want to because I dont need it. And I didnt even sign any contract that include "GigaTV".

Thanks on your time,

Omer

PS: If I need to translate to German, please inform me 🙂 

[Grit]

Hello Adviceee,

how long's the contract been? Have you revoked it in writing? If so, did you receive a confirmation? Or did you just return the device?

Regards

Grit

[Adviceee]

Hi,

for my internet Red Cable 100 I think for one year contract has been. But this GigaTV i dont really know, i didnt sign any contract or accept anything. I suddenly got this package, which i returned in 14 days. Afther that I sent already one letter, email and everything but they only sent me here to contact you. I want to determinate this contract(which i didnt sign) because i get charged everymonth for nothing.

Regrads,

Adviceee

[Grit]

Hello Adviceee,

i'll take a look at it. Send me your name, address, customer number and date of birth in a private message.

Regards

[Adviceee]

Hi,

Can't open that link. Sorry for late answer I was on holiday. 

Can you please send me link for private message again.

                                                                          Adviceee

[Thomas]

Hi Adviceee,

the link works. You don't need one to send a private message. Just click on the picture of a moderator. Then you come into the profile and find on the right side "Diesem Benutzer eine private Nachricht schicken". Click on it and you are ready to go.

Regards

Thomas

[Adviceee]

Heey,

It always says this: 

Das Element, auf das zugegriffen werden soll, wurde nicht gefunden.

Zurück zur ursprünglichen Seite

I dont know why. But I cant see any option to send private messege.

Can I write my informations here?

Adviceee

[Thomas]

Hi Adviceee,

please do not post any data publicly. Please try the way I described. Alternatively here is a new link to private message.

Regards

Thomas

[Thomas · Accepted solution]

Hi Adviceee,

the TV contract is already terminated and you will also get a credit.

Regards

Thomas