Hello everyone,
First of all, apologies for writing in English, however I cannot properly describe the issue with my level of German. I already sent an email to Kundenservice, but they told me to open a thread here instead.
At the start of this year (March) I moved out of Germany, and already in December 2017 sent a letter to Vodafone asking for a contract cancellation. I received a notice that my contract had already been prolonged till January 2019 and that I should return the modem or there will be additional charges. When I was leaving in March I told a German proxy to return the modem and send my Abmeldebestaetigung, which he did. I was still getting charged for the service after I left, and for the first 3 months (April-May-June) I didn't think much of it since I read here that this is often the case after abrupt contract cancellation. However, I continued getting charged for this service till now (October), at which point both me and my German proxy sent all relevant documents to Kundenservice again showing that I informed Vodafone on time of my cancellation and have moved out of Germany. I then received an email saying that my contract was officially cancelled only now (in October) and they are unable to refund me for the last 4 months. I was offered no explanation as to why I could not get this refunded, even though I clearly stated both in my December letter, by returning the modem and through my Abmeldebestaetigung that I was not in the country using this service anymore. As Kundenservice suggested, I now direct this question to the forum. Why was my contract not cancelled in March as originally stated? Is it possible to receive this money back, and if not then why? Is my contract now fully cancelled or will I still be charged 3 more months for a service I haven't been using since March?
Regards,
P.
