No internet connection

[PierreD]

Good afternoon,

Sorry for writing in English.

My landlord is renting his apartment to me since last July and he has given me access to his Vodafone account as he is living abroad. He has not been able to help with my current issue.

I have had no issue with my internet connection for the past 8 months. However since last Monday 02/03/2020, I have lost all internet connection without any changes to the Vodafone contract. I have also not changed anything to the cables/router configuration, which was working perfectly well up until last week.

I am using cable internet via a FritzBox6490, with a direct LAN connection to my laptop. When I login to fritz.box on a web browser, the router is reporting no successful cable connection. The 'power' LED is green blinking, and the 'info' LED is red (no internet connection for the past x hours). I have already tried to power off and on the router again but without success. I have also tried to reset the router to factory settings but without success too.

The Störungshotline does not speak english so I am trying to get some help here.

Thanks in advance

[Moni_GK]

Hello, PierreD,

I'd be happy to take a look at the connection. I need the data of the connection via PM (name of the contract holder, date of birth, customer number and address). If you have sent me the data, please contact me again here.

Kind regards

Moni

[PierreD]

Good afternoon,

Thank you for responding to my message.

Kindly check your private messages, I have sent the required information.

Many thanks

[Martin59 · Accepted solution]

Hi PierreD,

I've just completed an assignment for our technicians. There's another call for an on-site appointment.

At the agreed time, the technicians will then correct the fault at your connection.

Best regards, Martin

[PierreD]

Good morning,

The technician was able to come this morning earlier than expected and was able to resolve the issue quite fast. The issue is now closed.

Many thanks

[Martin59]

Hi PierreD,

very nice that your connection works again.

Since you have already marked the solution, I will close this post.

If you have any further questions, please feel free to create a new post.

Many greetings Martin