New kabel contract: router not received yet

[p123123]

Hello,

my new "Red Internet & Phone 50 Cable " contract is supposed to start on 27.01.2021, but I haven't received yet the router, or any email regarding its delivery to my address. I ask then support in order to receive the router and start my contract on 27.01.2021.

Thank you and best regards

[Tina]

Hello p123123,

for a closer look send me the following informations in a private message:

full name

date of birth

address

last 4 digits of your IBAN

Write a short reply here afterwards.

Best regards

Tina

[p123123]

Hi,

thanks for your reply. I got the confirmation of the router deivery on 26.01 night, and I've received it on 28.01, so my problem is fixed.

I suggest you to avoid in the future this behaviour, and to contact new customers some days before the desired contract starting date, at least with one email.

Best regards