Netflixpromo doesn’t work

[Bene5]

Hello,

I have the a new contract with Vodafone HD Prenium Cable and Vodafone Gigs TV Cable. I have registered And received on the 20th of April the confirmation that everything works.
However, when I try to register for the Netflix Promo for 12 month for free, I receive an email telling me that I do not have the right to this offer.
Could you help me?

Thank you,

Best regards,

Edit @Bene5: Thread moved.

[Stephan]

Hi Bene5,

welcome to our community.

Let's see, if I can fix that problem. For a closer look I need some information from you. Please send me a private message with the following information:

your name

your address

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[Bene5]

Hello Stephan,

Sorry for the late reply, I am not use to forums.
I have sent you a private message with the information.
I just don’t know how to add the link of the thread, sorry

Regards,
Bene

[Tina]

Hello Bene5,

you haveGigaTV with satisfaction guarantee. This product is not authorized for this promotion.

I can change the contract for you. The prices remain the same, only the satisfaction guarantee is omitted. let me know if this is okay for you.

Kind regards

Tina

[Bene5]

Dear Tina,

I do not give the right to make any of changes on my contract.

My Gigstv has been made in the time window that gives me the right to Netflix for free for 12 months and it has to work without changing my contract. Please, could you help me and look for another solution.

Best regards,
Benedicte

[Tina]

Hello Bene5,

there is no other solution. Your tariff doesn't authorize the promotion.

Kind regards

Tina