Support numbers dont work

[Niko6]

My kabel mir Vodafone isn't working. The support number 0800 52 666 25 doesn't work either. At least not from my UK handy.

Was soll ich tun?

[Der Ritter]

Tool-free numbers can normally only be accessed from a connection within the same country as the one they are "based" in.

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@Niko6@  schrieb:
Was soll ich tun?

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Call again from any German network by e.g. using the phone of a colleague, friend,...  As the call is free of charge, there will be no cost for the person letting you use their phone.

[reneromann]

At least you should not call directly 0800 5266625, but instead +49 800 5266625.

But it may be that these calls are blocked - due to the callee paying all expenses for the call and normally those toll-free numbers aren't accessed from abroad. If so, use a German mobile phone -or- a landline -or- a phone box...

[Thomas]

Hi Niko6,

did you been able to reach the hotline in the meantime? If not, let us know how we can help you.

Regards

Thomas