Moved out of apt since October, still can not cancel my contract.

[etsatsina]

Hello,

I got redirect here after many requests on email to cancel my contract with Vodafone. I moved out to new apartment in October 2019 to another apartment where internet is already provided. I am paying for Vodafone Internet that I don't use since then cause I couldn't cancel my contract. I have all needed documents now (i hope) - a contract with new landlord, registration, also you should have a history of my requests. I already explained the situation in multiple emails and attached documents there (I am not going to attach it here on public post, tho).

So, could anyone clarify what can i do to cancel it finally? Also, where should i send the WIFI router?

Thanks,

Liza

[Nancy]

Hello etsatsatsina,

best I take a look at it. Please send me your customer number, name, date of birth and address by private message and then get back to me here in this post.

When did you tell us about your move and your new address?

Best regards
Nancy

[etsatsina]

Hi, Nancy,

described the situation in PM.

I was in email chain since October. Also got consultation from customer support at Vodafone Selling points.

thanks.

[Nancy]

Hello etsatsatsina,

you have informed us of your move and that you wish to cancel your contract. Since we can continue to provide you with care at your new address, there is no right to special termination and your contract will be terminated at the end of the term.

You have also not informed us that you are moving to your partner. Does he already have a contract with us? If so, I need his data (your customer number, name, date of birth and address) by PN.

Best regards
Nancy

[etsatsina]

Hello,

I consulted with customer support and explained that at new place we already have Internet from Vodafone. I was told that i can cancel before the termination of the contract with cancellation fee of 3 month. i already sent all needed documents, can send you the screenshots that i infromed about the move as well.

Best regards,

Liza

[Nancy]

Hello etsatsatsina,

I need the data of your partner who already has a contract with us to check if a special cancellation is possible. These data are not available to us. Otherwise your contract will continue to run until the end of the contract period, as we can continue to provide you at your new address.

Best regards
Nancy

[etsatsina]

Hello,

What do you mean special cancellation? Why should I pay for the service that i don't even use and unable to cancel for years. Nice way to lure people into contracts of 3 years by phone and make money out of thin air - great business model.

By the way, i was informing about this and asking what should i do to cancel it earlier and nobody asked for the my partner number, getting this question only now.

Anyways, his customer number is ***

Edit: Personal data deleted for data protection reasons. Lars

[Lars]

Hi etsatsina,

please send the data of your partner to Nancy by private message and then write a short note here in the thread. Publicly everyone else can read the data.

Best regards

Lars

[etsatsina]

Thanks for removing it.

I got lost between public posts and private messages. Didn't even noticed that posted on the forum.....awesome...

Send on private now.

[Nancy]

Hello etsatsina,

please send me the date of birth of your partner by private message.

Best regards

Nancy