I have got following situation.
I moved from my old place to the new one in November 2017. I gave a call to Vodafone to close my old contract and open a new one for the new place. Operator confirmed that the old one was closed and the new one was valid from December 2017. Despite the fact that I was waiting for almost one month, eventually I have got the Internet.
A couple of months ago, I was checking my bank account and I realized that I am still paying for my old contract. Since December 2017!
I called Vodafone hotline and they confirmed that there was a mistake from Vodafone side and that I need to contact another department ([email protected]). They said that I will definitely get my money back.
Since 2-3 months I am fighting with Vodafone to get my money back, but k[email protected] always says no. Without any explanation. I wrote 3 letters, but no success.
This is not acceptable. The answers from Vodafone side are controversial. The latest email I received from k[email protected] suggested to create post here.
Can anyone support me with my issue?
Edit: Attachment deleted due to private data. Moved from DSL to cable
