Kabel internet connection

[Marouane]

Hi,
My internet is not working. I tried to call the customer service but they don't speak English. Could anyone please help?
Thank you

[reneromann]

A BIT more information would be quite helpful...

What exactly did you do?

What Devices do you have?

Was the line functional before or is it a new installation?

Are there any lights flashing on the router device?

[Marouane]

Hi
Thanks for your reply.
My internet was working before. My router was shut down for 20 days now (i wasn't home) and when I turned it on i didn't have any internet access.
The @ light is flashing in green. I reboot the router several times and also reseted it but still doesn't work. I tried to connect it to my laptop with a WLAN cable...still nothing.
When i acces the router interface the status of internet shows in progress (in red)...
I have a cbn model :CH7466CE
Thanks

[reneromann]

Have you paid all your invoices?

[Marouane]

Yes

[Moni_GK]

Hello, Marouane,

I'd love to see what I can do. Is the router still lit or are all the lights out?

Please send me a private message with your name, customer number, address and date of birth.  

Then please contact me here again when you have sent the data.

Best regards

Moni

[Marouane]

Hi Moni,
I sent you an email with the required data.
Yesterday, I unplugged and plugged the cable going to the wall and it worked. But today it's down again. The @ light is flashing in green

[ERFD]

Hello, Marouane,

it's probably because the levels aren't okay. Currently the modem is online. Do you use the original antenna cable? Otherwise we have to hire a technician.

Best regards Fred