Frage
Antwort
Lösung
am 20.08.2018 14:53
Hello community,
I have subscribed the HD Premium, HD Premium Plus and the Italian International packages on Vodafone Cable.
I would like to know if there is a possibility to cancel the HD Premium Plus and the International Italian packages. I would like to have the Basic TV + Premium HD only.
How much in adavnce should i ask for cancelling? If I do it know till when i still have to pay?
Thank you in advance for your answers
Best,
Kosti
Gelöst! Gehe zu Lösung.
am 23.08.2018 10:58
Hello kosti89,
I'm sorry it didn't work out the other way. I have terminated HD Premium Plus Cable and your Italian International package on the same dates you found in the customer portal. You will also receive a written confirmation.
Do you have any questions?
Best regards
Nancy
am 21.08.2018 10:19
Hello kosti89,
you can cancel both products via the contact form. You can find the exact cancellation dates and terms in your customer portal under "My contract data".
Do you have any further questions?
Best regards
Nancy
am 21.08.2018 10:45
Hello Nancy,
I called several times but no one was able to answer me in english and unfortunatly i cant speak german 😕
I just completed the online form and I hope it works.
I will keep you update.
Thank you for your help
Greetings from Hamburg,
Kosti
am 21.08.2018 12:23
Hello kosti89,
okay, then keep me posted. I'll be glad to help you too.
Best regards
Nancy
am 22.08.2018 09:33
Hello Nancy,
Yesterday I received an email from Kabel Kundenservice of Vodafone :
am 23.08.2018 10:58
Hello kosti89,
I'm sorry it didn't work out the other way. I have terminated HD Premium Plus Cable and your Italian International package on the same dates you found in the customer portal. You will also receive a written confirmation.
Do you have any questions?
Best regards
Nancy
am 23.08.2018 11:05
Hello Nancy,
Thank you very much for your help 🙂 For me it always works better via the Forum here; you always find the best solutions here.
I wish you a very nice day.
Best,
Kosti
24.08.2018 08:39 - bearbeitet 24.08.2018 08:41
Hello kosti89,
I'm glad you're so happy with us.
I close your contribution and wish you a happy weekend.
Best regards
Nancy