Kündigung

[shuse2]

Hello,

I hava cable contract, and after I went to a shop I was told that I can cancel the contract online.

https://kabel.vodafone.de/kontakt

I did choose the cancel contract, and sent the message. 

But in reresponse, I got the email saying

to solve your problem, please visit our Vodafone forum under forum.vodafone.de. Open a new thread for your questions and have a little patience. One of my colleagues will take care of your problem.

Please let me know what to do.

Regards,

[Thomas]

Hi shuse2,

you've come to the right place. We'll take care of it. Please send me your customer number, name and address in a private message.

Then please reply again here in the post.

Regards

Thomas

[shuse2]

Hello Tomas,

Thank ou for the reply.

I just sent you a private message.

Please let me know if you need more information.

Regards

[Thomas]

Hi shuse2,

we can cancel your contract at the regular end of the contract period. Do you want us to process this for you?

Regards

Thomas

[shuse2]

Hello,

In the contract detail it says

Last possible cancellation receipt until: 18/10/2018

therefore, please do so to end the contract at 11.01.2019.

Regards,

[Stephan]

Hi shuse2,

we have processed the cancellation for you on 11.01.2019. You will receive a written confirmation within the next few days.

Regards

Stephan