Internet light keeps blinking red

[Sepehr]

Hello,

I ordered a Red Internet & Phone Young 100 Cable on Friday, March 13 and I got my router package with DHL delivery on Tuesday, March 17. Then, I set up my router by plugging in the Cable and Power wires according to the instructions.

My problem is that the Internet light keeps blinking red. What should I do in order to activate my internet connection?

Thanks in advance,

Sepehr

[Tina]

Hello Sepehr,

welcome to our community. Nice to see you.

For a closer look send me the following informations in a private message:

full name

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Write a short reply here afterwards.

Best regards

Tina

[Sepehr]

Hello Tina,

Thank you very much for your answer! The information you asked for has been already sent to you in a private message.

Thanks in advance,

Sepehr

[Manu]

Hi Sepehr,

a technician will be necessary at your place to fix the internet.

To protect our technicians, we need to know if you or your family have any symptoms of COVID-19, because we don't want to put more people at risk unnecessarily.  

If everything is in good order, I will gladly commission this colleague for you.

Best Regards, Manu

[Sepehr]

Hello @Manu,

Thank you very much for your response.

I am living alone and fortunately have no symptoms of the COVID-19 and I am following the guidelines of WHO to protect myself and stay healthy.

My only concern is that unfortunately, I do not know the German language. Therefore, could you please commission a technician with some basic understanding of the English language so that we can communicate if needed?

Is there anything I should do for the arrangement?

Kind regards,

Sepehr

[Manu]

Hi,

thanks for your response. I'll tell the technician you only speak English.

All you have to do is keep the router connected.

My colleagues will contact you by phone to make an appointment.

Best Regards, Manu

[Sepehr]

Hello @Manu,

Thanks for your response.

Thank you very much, I will keep the router plugged in and connected and will wait for your colleagues to contact me.

Kind regards,

Sepehr

[Sepehr · Accepted solution]

Hello  @Manu,

The technician came today and fixed my internet connection. I checked the contract details on my Vodafone account and the start date is set to be today (March 31). Thanks a lot!

I believe everything is fine now. If there is anything else that needs to be done please let me know!

Kind regards,

Sepehr

[Moni_GK]

Hello Sepehr,  

I'm glad it's working now. Then may I close here?

Best regards

Moni

[Sepehr]

Hi @Moni_GK,

Yes, you can close this thread. Thanks!

Kind regards,

Sepehr