Internet cable not activated yet

[TiagoMendes]

First of all, I apologize to write in English, I just arrived in Germany and do not speak well yet.
I open an internet account in Vodafone (it was opened online). I received the router in my home two weeks ago. However, I still don't have an internet. I already set up the modem a lot of times, so I think it is not an installation problem.
I am trying to contact Vodafone via phone but could not find someone I could speak English with. In the Vodafone stores near me ... they say that they cannot help me cause I made the contract online.
Can someone please help me with this issue? Does it take so long to activate the internet after receiving the router? Or, can someone indicate a number where I can communicate in English?

Edit: @TiagoMendes  Moved in the correct board. Best regards Kurtler

[Tobias]

Hey,

I can gladly take a look at the connection 🙂 Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

[TiagoMendes]

Hi Tobias,

I already sent you a private message with my information.

I still don't have internet, although my contract is already activated. Please let me know what is going on and a solution  ASAP. I desperately need an activated internet for working reason!

Thanks for your help.

[ERFD]

Hello TiagoMendes,

unfortunately it is currently taking a long time to get back to the posts 😞

We have instructed the technician. Colleagues will get back to you to make an appointment. We are happy to reimburse the time not usable so far.

A happy new year.

Best regards Fred