Internet LED flashes red and no internet connection

[Bluebreeze]

First of all, I apologise for using English here because my German is not good and cannot cover this technical question so please bear with me

I have signed a Kabel Deutschland contract with Vodafone on 03.02.2020, and after 3 days the router came and I set it up, after that the internet light immediately flashes red, at first at a slow pace and then it blinks faster. 

I checked the user manual and found out that this state indicates that the router is trying to register itself on Vodafone server unsuccessfully.

When I signed the contract the staff told me that a technician will come to my house and wire everything up within 4 days but the technician never came.

Could you please arrange an appointment with a technician to help me find out what is going on? I'm mostly available next week so any day is ok but the sooner the better.

Thank you in advance

[Bluebreeze]

And here is the DOCSIS screen shot

[Moni_GK]

Hello Bluebreeze,

if the box won't come online, you'll need a technician here. Please send me a PM with your customer data (name, address, customer number and date of birth). Please contact me again here after you have sent me the data.

Kind regards

Moni

[Bluebreeze]

Hi Moni,

I have sent you a PM Thank you very much for your help!

[Moni_GK]

Hello, Bluebreeze,

I created the ticket for you. The technician will contact you by phone.

Kind regards

Moni

[Bluebreeze]

Hi Moni,

I have made an appointment with a technician tomorrow from 7:30 to 10:30  hopefully the technician will solve the problem : Smileyhappy:

Thank you very much for your help!

Best regards,

Leo 

[Bluebreeze]

Hi Moni,

The technician came today and he said the cable inside the building is too old and he couldn't fix the problem. He also said that I can cancel the contract under this circumstance.

Could you please let me know how can I cancel the contract please? Thank you in advance.

Best regards,

Leo

[Claudia]

Hello Bluebreeze,

it would be sad if your contract needs to be canceled :/. However, there is a note in your installation task that a new wiring wasn't necessary for another installation four months ago. So maybe the installation is possible, this needs to be clarified first. Let's hope this won't take long.

Kind regards

Claudia

[Bluebreeze]

Hi Claudia,

Possibly it's only my room then.. the technician today contacted my Housemeister trying to fix the cable but the Housemeister wouldn't let him. Then the technician told me that I can only use DSL and he will cancel the contract for me.

Please keep me updated, thank you very much 🙂

Beat regards,

Leo

[Claudia]

Hi Leo,

I'd like to wait a few days if the installation might be realised. Please get in touch with us here again so we can check the task.

Kind regards

Claudia