Incorrect and increased monthly billing

[dpan331]

Hello! 

I had signed my contract in the Vodafone department of Alexa on February. The employee there had told me that apart from the internet contract I would get also a tv contract that for the first 12 months will have no additional billing, so that the total monthly billing will be for both at 10 euros. Since May I am getting billed for 40 euros per month.

What is going on? 

[Lars]

Hi dpan331,

thanks for the PN. But please write here in the public thread next time. Otherwise the PN might get lost.

The cancellation for the Premium HD is processed. You will receive a written confirmation soon. Do you have further questions or can we close here?

Best regards Lars