Incorrect and additional Billing

[video]

I have a vodafone cable DSL internet connection  20 euros per month  But i am billed separately  It has been Increased in bills overtime   Refer attachment  I have a problem with connection speed and yet another problem-  I do not know what you can do to make sure you are loyal to their customers

[video]

Thanks. I will contact soon.

Please can you terminate the security package (costing me additional 4 euros per month) with immediate effect.

[Tina]

The abo has a period of notice of 4 weeks. It ends on 04th of december 2019. You will get the confirmation separately.

Best regards

Tina

[video]

Hello,

Now that the modem/router is delivered. Can you please work on refund of 100€ from this billing cycle. Thanks.

[Tina]

Hello video,

I can't change the last invoice anymore. You'll find the credit on the next invoice.

Best regards

Tina

[video]

Dear Team,

I returned the router a bit delayed and i was chanrged 100€ by then. Later it was confirmed that amount will be reversed from December.

Again I am being charged this month in March. 

20€ per month = 20*5 months. 

Then it should be covered till end of April.

Please clarify immediately.

[Tina]

Hello video,

we have not debited the following invoices and set them off against the credit balance:

November 23,98 €

December 20,50 €

January 19,99 €

February 19,99 €

March 14,44 €

Best regards

Tina