Frage
Antwort
Lösung
am 19.10.2019 10:48
I have a vodafone cable DSL internet connection 20 euros per month But i am billed separately It has been Increased in bills overtime Refer attachment I have a problem with connection speed and yet another problem- I do not know what you can do to make sure you are loyal to their customers
am 19.10.2019 13:23
May it be that you have not cancelled the optional security package?
am 19.10.2019 13:28
what is that optional security package? Is it hidden charge? I was told of only 20 euros. how to cancel it?
am 19.10.2019 16:52
Hello video,
welcome to our community. Nice to see you.
For a closer look send me the following informations in a private message:
full name
date of birth
address
customer number
Write a short reply here afterwards.
Best regards
Tina
am 19.10.2019 17:34
replied. have been falsel charging for 5 months.
am 19.10.2019 20:04
You have our security package since the beginning of the contract. It was free for the first 3 months. From the 4th month it costs 3,99 €. If you agree I will cancel it for you.
Best regards
Tina
am 05.11.2019 10:22
please cancel it immediately. I dont need security package.
And again i am charged additional 100€ this month. May i know why? 100€ not a small amount. It like a scam.
am 05.11.2019 15:52
am 05.11.2019 21:30
Sorry, but that's not working that fast, especially if you sent the device back today.
If returning the device today, it may take a few days for the device to be returned to Vodafone. Only in case of reception, a correction will be done - but that will take effect the earliest on your NEXT invoice (or even the one after, depending when your invoice is created and when the device is received by Vodafone). So you'll have to wait for that before you may get the money back.
am 06.11.2019 15:45
As soon as the hardware is with us, I will take care of the refund. Please contact me again when it is delivered according to the tracking.
Best regards
Tina