I need help to move my internet connection to a new house.

[Andreas_T_V]

I need help to move my internet connection to a new house. I am allready move to a new house. I can speak only english a little bit.

Thanks

Andreas.

[Thomas]

Hi Andreas_T_V,

you've come to the right place. What kind of contract do you have DSL or cable?

Regards

Thomas

[Andreas_T_V]

Hi Thomas.

My contract is cable. 

If you need more information, please tell me.

Thanks

Andreas.

[Thomas]

Hi Andreas_T_V,

so that we can process the move, we need your customer number, name, old and new address. Please send me the data in a private message.

Afterwards you reply again here in the post.

Regards

Thomas

[Andreas_T_V]

Hi Thomas

I sent the data you asked, in a private message.

Thanks
Andreas_T_V

[Thomas]

Hi Andreas_T_V,

the move was already processed in September. Have you already connected the cable router? If so, which LEDs are on?

Regards

Thomas

[Andreas_T_V]

Hi Thomas

I am very happy for this good news.

I send in private message, some fotos , because i try to connect cablemodem, but i can't. I think is not compatible the socket.

Thanks
Andreas_T_V

[Thomas]

Hi Andreas_T_V,

you need an adapter. Please see if there was one with the hardware. If not I will send you one.

Regards

Thomas

[Andreas_T_V]

Hi Thomas

There isn't adapter.
Please send me one adapter.

Thanks
Andreas_T_V

[Thomas]

Hi Andreas_T_V,

the order has been placed. You will get mail within the next days.

Regards

Thomas