I have no access to my new contract information

[new-contract]

I have changed my contract (Tariff) in 10.2020 and now I cannot connect to system by my new contract and new customer number.

I have not received any password or activation code for new contract.
I receive monthly the email that my invoice is issued but I cannot connect to see the details.

system only shows my old customer information which is terminated.

I called service center and also tried the vodofone shope whoc has made the deal for me. They didnt want or couldnt help me.  

How i can have access to information of my new contract?

BR

Ali

[Thomas]

Hi new-contract,

all informations and also the activation code, you find on the order confirmation.

Regards

Thomas

[new-contract]

Hi Thomas.

Happy new year and thanks for your answer.

Please consider that I have not received new activation code with my new order confirmation.

in the letter only said that: "Sie können mit Ihrer Kundennummer und dem Aktivierungscode auch ein eigenes Modem nutzen."

As the internet was never disconnected, so I didnt need to activate or change anything. Unfortuntely I cannot find my old order confirmation. What should I do now to get my old or a new activation code? 

in addition, when I enter my new contract number, system syas that it is is invalid. what does it mean?

BR

Ali

[Stephan]

Hi new-contract,

please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[new-contract]

Hello, 

I already send the private message.

BR

Ali

[Stephan · Accepted solution]

Hi new-contract,

thanks for your pm.

Due to the move in September you got an new customer number not because of the tariff change in November. But that's just for your information.

You’ll get a new activation code via e-mail. Please check your inbox throughout the day.

Regards

Stephan