English speaking agent to renew my contract with better condition

[oktyckl]

Dear,

I have home internet and TV subscription with Vodafone and it is ending in April 2021. I have already filed my cancellation request (it is because i am paying too much) and received a letter from VF saying that they have a better contract conditions for me. 

However, when I call the customer service, no one speaks English and they tell me to call them again. I have spent almost 3 hours on the phone without any result. 

Can you please let me know which number I can call to speak to someone that knows English?

Thank you

[oktyckl]

[Public Announcement]

This is what I sent to Tina as pm;

Hi Tina,

Thanks for coming back to me with the answers. Please go ahead and change my subscription to Red Internet & Phone 250 where i will be paying monthly 34.99EUR including VAT. 

Regarding the return of the TV, is there any specific requirements I need to know to send TV recorder and SmartCard back?

Best,

Oktay

[Nancy]

Hello oktyckl,

unfortunately you can't get this tariff. But you can change to the following rates:

- Red Internet & Phone 100 Cable for 34,99 Euro/month
- Red Internet & Phone 200 Cable for 39,99 Euro/month

Let me know which one you choose.

Please send your smartcard and your HD-DVR to our return address after the end of the contract:

Vodafone Kabel Deutschland GmbH
c/o DHL Paket
Am Tower 222
90475 Nürnberg

Best regards
Nancy

[oktyckl]

Hi Nancy,

I was informed by your colleague that I could change to Red Internet & Phone 250 for 34.99EUR including VAT. What has changed since then?

[Tina]

Hello oktyckl,

I answer you by pm.

Best regards

Tina

[oktyckl]

Thanks a lot Tina for the support and for booking the new tariff.

Best,

Oktay

[Lars]

Hi Oktay,

your thanks reached Tina  I'll close this thread with that.

Best regards

Lars