English speaking agent to renew my contract with better condition

[oktyckl]

Dear,

I have home internet and TV subscription with Vodafone and it is ending in April 2021. I have already filed my cancellation request (it is because i am paying too much) and received a letter from VF saying that they have a better contract conditions for me. 

However, when I call the customer service, no one speaks English and they tell me to call them again. I have spent almost 3 hours on the phone without any result. 

Can you please let me know which number I can call to speak to someone that knows English?

Thank you

[Tina]

Hello oktyckl,

our telephone customer service is in german language only. Are you interested in an offer?

Best regards

Tina

[oktyckl]

Hi Tina,

Thanks for getting back to me!

Yes, I would like to receive an offer for my house WiFi. Since we don't watch TV that much, I would still like to cancel my TV subscription and want to continue with only house WiFi in case you have a good offer.

Best,

Oktay

[Tina]

Hello oktyckl,

for a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

[oktyckl]

Hi Tina,

I have just sent you a private message with the information requested.

Thanks

[Tina]

Do you have specific requirements for your Internet & Phone contract? Is the speed sufficient, do you want more or less?

Best regards

Tina

[oktyckl]

The speed is sufficient. By the way, I only have Wifi contract with VF. I have my phone contract seperate. 

Best,

Oktay

[Tina]

Hello Oktay,

I have sent you a pn.

Best regards

Tina

[oktyckl]

Hi Tina,

Thanks. I replied your pm.

[Nancy]

Hello oktyckl,

just report back here publicly in the thread and write us your decision what you want.

Best regards

Nancy