[English] Speed & Interruptions Chausseestr. 39

[Bassma]

I have the same problem mentioned here  https://forum.vodafone.de/t5/Internet-Telefon-TV-%C3%BCber-Kabel/English-Slow-Internet-Connection-du... as I am a resident in the same building complex and it only gets worse, I learn that there is a discount or option to terminate the contract, please advise.

Thanks, 

Bassma

[Wallace]

Okay, we can terminate the contract. When should it be terminated and do you want to take your phone number to a new provider?

Regards

Wallace

[Bassma]

Hi Thanks for that, just terminate asap please , no need for number migration  

thanks again 

[Stephan]

Hi Bassma,

only that we understand each other correctly: asap means then also to immediately. If you don't have an alternative then our connection is complete oflline.

I just want to make sure that you really want me to do this.

Regards

Stephan

[Bassma]

Hi Stephan , 

I received an invoice for the full amount again , can you please refund the last period since I requested the immediate termination, also terminate it ?

Thanks

[Lars]

Hi Bassma,

Stephan had asked you in the last answer whether he really should terminate the contract too immediately. Unfortunately you didn't answer. I terminated the contract today, the written confirmation is on its way to you.

Best regards

Lars