English - Living in a newly built road, how to do?

[Revengeic3]

Hello everyone,

I am new to this type of issues, so every explanation is warmly welcome, please be nice to a newbie! Plus, my apologies for not speaking German, I'm working on that! 🙂

I live in a newly built road, in Berlin, the nearby road is server until the beginning of my road and further on, from the road I live 100mt perpendicularly on it's right in the road (not sure where the nearest cabinet is), I'd like to make a contract but if I search for my address on the website it doesn't obviusly appear and I cannot go further.

Currently I am served by another provider (they literally just installed the FTTH during the construction of the apartments and are giving out 1 month free of internet when moving in, so that's the reason. The thing is they are absolutely unrealiable (they don't have a support channel) and I'd rather not stay with them in the future, so I'd like to switch. I have a Genexis FiberTwist for the fiber cable termination and a Fritz!Box which I guess will go back to them.

My question would be, in this case what is the best to do? Should I wait for the road to be served in the future or are there any other option? I will ask further to the property, but maybe someone had a same experience to share here..

Thank you all in advance for the support! 🙂

[Tina]

Hello Revengeic3,

for a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

[Revengeic3]

Hello Tina, thank you a lot for answering this topic, I sent you privatelly my data. 🙂

[Stephan · Accepted solution]

Hi Revengeic3,

thanks for your pm.

Unfortunately we can't provide any service at this address. Neither via cable nor DSL.

I'm sorry but we can't do anything for you.

Regards

Stephan

[Revengeic3]

Thank you anyways for the time 🙂 Wish you a great weekend