[English] Changing from Red Internet & Phone 200 Cable to CableMax 500

[ontonivo]

Hello!

I have a running contract Red Internet & Phone 200, and I would like to change it now to CableMax 500. I wanted to do it online, but it is not clear if I get another WLAN router or do I have to keep the old one?

I currently have an extremely faulty and slow Sagemcom fast5460. It is just terrible. A few times a month my 5GHz wlan network is losing Internet connectiuon, and I have to restart this unit, and it takes it 15-20 minutes to start every time. The web interface of the Router is literally unusable, extremely slow and somewtimes just freezes forever. Not sure if I just have a faulty device?

Best regards,

Anton

[Nancy]

Hello ontonivo,

you can make the change via your customer portal. You will then receive a new WLAN cable router.

Let us know if it worked or if you still need help.

Best regards

Nancy

[ontonivo]

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@Nancy  schrieb:

Hello ontonivo,

you can make the change via your customer portal. You will then receive a new WLAN cable router.

Let us know if it worked or if you still need help.

Best regards

Nancy

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Thanks Nancy!

Do you mean I shall just change the tariff to CableMax and I will get a new WLAN router together with that? I have started changing it, and went through until the last confirmation step, but there is no indication that I will get a new router, unfortunately.

Are you sure I will be getting a new router in any case?

Best regards,

Anton

[Nancy]

Hello ontonivo,

with the tariff change you get a new device.

Best regards

Nancy

[ontonivo]

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@Nancy  schrieb:

Hello ontonivo,

with the tariff change you get a new device.

Best regards

Nancy

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Thanks Nancy!

And the last question - will I keep the free WLAN option, if I have it for free in my present tariff?

Best regards,

Anton

[Nancy · Accepted solution]

Hello ontonivo,

no problem. The WLAN option is included free of charge with this tariff.

I will close your thread then.

Best regards and stay healthy
Nancy