Early Termination Because Moving Abroad

[Ong]

Hi,

My current broadband contract with Vodafone is expiring in Jan 2020. But I will be leaving Germany permanently on 11 Jun 2019 because my work deployment has ended here. I would be closing my bank account when I leave. My deregistration with the town council will only happen on 7 Jun 2019. Hence, I can only send you the town council deregistration then. Please help to terminate my contract. My customer number is XXX.

Thank you.

[Thomas]

Hi Ong,

you've come to the right place. In this case we can terminate the contract with a period of 3 months starting from the day of the move. Please send me your customer number, name, old and address in a private message.

Then reply again here in the post.

Regards

Thomas

[Ong]

Hi Thomas,

I had sent you the details via private message. Thank you.

Cheers
Kok Tong

[Thomas]

Hi Ong,

send me the new address and the day of the move by private message.

Regards

Thomas

[Ong]

Hi Thomas,

I have updated the info. Please check.

Cheers
Ong

[Thomas]

Hi Ong,

the termination has been processed. You will also receive a confirmation.

Regards

Thomas

[Ong]

Hi Thomas,

Appreciate the quick response. However, I will be leaving on 11 Jun 2019 and my bank account will be closed. With the termination date set for 9 Sep 2019, no payment will be made after I leave. Please reconsider how to terminate my contract on 11 Jun 2019. Thank you.

Cheers
Ong

[Thomas]

Hi Ong,

the contract cannot be terminated earlier. Payments must be made by the stated end date. You can also transfer the fees.

Regards

Thomas