[ENGLISH] Low internet speed on cable

[3367894]

Hello Vodafone team,

I have "Red Internet & Phone 200 Cable" and expected something similar to 200Mb/s download and 50Mb/s upload as I see in the description of my tariff. I check my speed on the Vodafone page and have 40-60Mb/s download and ~10Mb/s upload. Not so good.
I tried all tips from recommendations on the speed test page but it doesn't work for me.
What could I do to have normal internet speed?


Best regards,
Kirill

[Moni_GK]

Hello, 3367894,

do you measure via LAN directly at the router or via WLAN? Is the speed permanently as slow or only at certain times of the day?

Best regards

Moni

[3367894]

Hi Moni,

I measured it by LAN with closed any other applications. Also, it's pretty similar at any time of the day.

Best regards,
Kirill

[Moni_GK]

Hello 3367894,

I would like to check the line.
Please send me a PM with your customer data (name, address, customer number and date of birth). Then contact me again when you have sent me the data.

best regards
Moni

[3367894]

Hello Moni, 

I have sent you my data.

[Claudia]

Hello 3367894,

there is a high utilisation in the evening and on weekends. You wrote that the speed is slow all the time, could you specifially test late at night or early in the morning to eliminate the utilisation as a cause?

Kind regards

Claudia