Hi,
I have been trying to solve this situation over many months by being repeatedly in contact with customer care and beschwerdemanagement but it seems to have no end.
I signed a contract at the Vodafone shop at Marientplatz for internet beginning of December 2016. After a month of waiting and calling, I was told that my contract had been cancelled and I had to sign a new one.
The second contract worked fine till I noticed I was being double charged. I tried to get the wrong payment (the initial account which had been cancelled) removed but received no replies via post or over emails. So, I cancelled the payment of the wrong account and started getting letters immediately that I was being fined for cancelling payment.
Over the course of many letters and visit to the shop, the situation is now still very far from being resolved. After having been promised repeatedly that the "fine" would be held back till the situation is solved, I just received a letter from infoscoremanagement asking for about 500€! (for two month worth of cancellation charges)
Not only I did not receive my money back (from the double payment), I am also being forced to pay a fine which doesn't make sense as it is for a cancelled contract. The employees at the shop have been very helpful and ensuring that it is the company's fault but to no awail as most of the time the beschwerdemanagement doesn't pick up their calls!
So, can you please suggest a way forward because the situation makes no sense and I do not know who to contact further.
Old account (which I call wrong above): ***
New accout (which Vodafone cancelled about a month AFTER I had cancelled the old one and refunded me 13 euros against the double payment of 12 months which would amount to about 270 euros): ***
Regards
EDIT: @Karan customer data deleted due privacy protection and thread moved to cable
