Double Contract, Double Modem, Double Invoices

[emrahaslan]

Hello,

I am writing for double modem using/double contract problem.

Info: My kundenr. is XXXX

         My name is Emrah XXXX

The Problem: I have two modems and two Kabel Deutschland internet contracts because of your colleague.

Background of the problem: I paid my invoice late in April and that's why you cutted my internet. I called you to solve the problem and your colleague said that “Your contract has cancelled. I had to make a new contract and we send a new modem.” I accepted it, but your colleague said that “You can only get a new contract with a different name” and that’s why I did it in the name of my flatmate.

(The second kundenr. is XXXX, XXXX.)

The problem is that I've been paying double invoices since June 2019. My old contract has not cancelled and I constantly have to pay two invoices from June to today.

I called you many times and applied for the solution of this problem, but your colleauges always say that “We can not do anything.”

It is your mistake and please take your responsibility seriously.

My request: Please cancel one of these contract and pay me back my money for cancelled contract.

Yours sincerely,

Emrah XXXX

XXXX

Edit: @emrahaslan Removed customer numbers, surnames and mail-adress. Please do not share sensitive information with the public. Best regards, Der-Peter

[Tina]

Hello Emrah,

welcome to our community. Nice to see you.

The reason for your visit is unpleasant.

I can't promise you anything, but I want to see if I can do something. For a closer look send me the following informations form you and your flatmate  in a private message:

full name

date of birth

address

customer number

Please reply here when you have sent the private

[Tina]

Thanks for your pn.

Both cable routers were connected within the last 2 weeks. For the exam, I need proof that you live in the same apartment.

Best regards

Tina