Contract cancellation

[Slona]

Hi.

I want to cancel the contract, because im leaving the country, Please tell how can i do this. I havent found any option on website.

[Stephan]

Hello, Slona,

welcome here to our community.

I am sure that we can help you with that. Please send me a private message with the following information:

- Name of the

- address

- customer number

- date of birth

Then please inform me in the PN about the moving date and the new address. Please contact me again here in the thread when you have sent the PN.

Regards

Stephan

[Slona]

Hi Stephan!

Thanks for your reply. All info has been sent to you via PM.

[Thomas · Accepted solution]

Hi Slona,

we have processed the cancellation and you will also receive a confirmation.

Regards

Thomas

[Slona]

Hi Thomas!

But why cancellation is assigned at 30/04? I have specified the exact date of 31/01. After that date i will no longer stay in Germany and close my bank account.

[Stephan]

Hi Slona,

the termination date is determined by the provisions of the Telecommunications Act. Accordingly, the notice period for a move is three months from the date of the move.

I'm sorry, but we can't confirm another date for you.

Regards

Stephan

[Slona]

Hi Stephan!

I informed you exactly 3 months prior the move - 30/10. 

[Tina]

Hello Slona,

the period begins only with the day of move.

Best regards

Tina

[Slona]

Hello guys! Can you tell me the address where to send a router?

[Lars]

Hi Slona,

the address is:

Vodafone Kabel Deutschland GmbH
c/o DHL Paket
Am Tower 222
90475 Nürnberg.

Best regards

Lars