Contract Extension

[peterpauldsilva]

Hello,

My customer number is xxxxxxx and my Internet & Phone(Cable) contract is going to end soon and I would like to ask about the renewal. Could you please advise what would be my tarif if I am continuing with your service?

Thanks

Edit: Customer number removed

[peterpauldsilva]

Hi,

The router keep disconnecting the phones on it's WiFi often. This issue goes away if the router is restarted.

Regards,

Christin

[Lars]

Hi Christin,

we're changing the cable router. The new device will be delivered by DHL in a few days. Please send the current router back to us. Details can be found in the corresponding letter. Test the new router and give us your feedback.

Best regards

Lars

[peterpauldsilva]

Ok, thanks. Will do.

Christin

[peterpauldsilva]

Hi Lars,

I have received the replacement device and have set it up. The old device was also handed over to DHL today under AWB # 188595985941. I will feedback on the new device in couple of days.

Regards,

Christin