Frage
Antwort
Lösung
am 07.05.2019 11:42
Hello,
I am moving out of Germany in 3 months and I need to cancel my cable internet contract prematurely. I am not sure where to start with this so I am posting here for help. Thanks a lot!
am 08.05.2019 08:36
Hi HananOthman,
you've come to the right place.
In this case we can terminate the contract with a period of 3 months starting from the day of the move. Send me your customer number, name, date of birth, old and new address in a private message.
Then reply again here in the post.
Regards
Thomas
am
19.05.2019
20:21
- zuletzt bearbeitet am
19.05.2019
20:25
von
Grit
Hello,
I am moving out of Germany and I would like to terminate my contract prematurely on 07.08.2019. Can I please get some help with this? Thank you in advance.
Edit: new post merged with old post because same topic. Please don't create a new post, just answer here
am 19.05.2019 20:31
Hi Thomas,
Sorry for the double post, just sent you a pm.
Thanks,
Hanan
am 20.05.2019 08:20
Hi Hanan,
please let me know the exact date of the move. We will then process the cancellation accordingly.
Regards
Thomas
am 20.05.2019 08:26
Hi Thomas,
I am moving out on 06/08/2019.
Thanks,
Hanan
am 20.05.2019 09:35
Hallo HananOthman,
we handled the resignation. You will also receive a confirmation.
Regards
Thomas
am 20.05.2019 12:56
Hello Thomas,
Thank you for processing this. I have received the confirmation. However, it mentions that my contract will be ended on 04/11/2019, which is 3 months after I leave Germany. I understand that the rule is 3 months after the date of the move if you cannot offer the service in the new address, but I am not moving inside Germany. I am moving out of Germany and can send you my de-registration certificate if needed. I would like to have my contract ended on 04.08.2019 instead please and thank you for understanding.
Regards,
Hanan
am 20.05.2019 13:59
Hi HananOthman,
it doesn't matter if you move within Germany or abroad. The period of 3 months is regulated by law. We cannot change anything about that.
Regards
Thomas
am 20.05.2019 14:02
I see, thanks anyway!