Change of tariff

[martinthrysoee]

Hi,

I would like to downgrade my internet tariff, as my 1 year trial period with Red Internet & Phone 1000 for 19,99 EUR per month is about to expire (and will increase to 69,99 EUR per month). Can you help me downgrading my internet tariff (as I am not willing to pay 69,99 EUR a month)?

Thank you in advance - and have a nice evening! 🙂

Let me know if you need any information from me.

Kind regards,
Martin Thrysoe

[Stephan]

Hi martinthrysoee,

I'm sure we can help you with that.

In your order confirmation you will find the tariffs you can switch to.  So which tariff should it be?

Regards

Stephan

[martinthrysoee]

Hi Stephan,

Thank you for your message.

I would like to change my tariff to 'Red Internet & Phone 50'.

Can you change it for me?

Cheers,
Martin

[Stephan]

Hi martinthrysoee,

sure.

Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[martinthrysoee]

Hi again,

I have now sent you a private message with the information.

Thank you! 🙂

Best regards,
Martin

[Stephan]

Hi martinthrysoee,

thanks for the dm.

The cange to 50 MBit/s becomes effective on March 23. You will get an confirmation for this change.

Regards

Stephan

[martinthrysoee]

Hi Stephan,

Thanks a lot - and have a great day! 🙂

Best regards,
Martin

[Stephan · Accepted solution]

Hi Martin,

you're welcome.

Just for information: since the change to 50 MBit/s is set for 22 March, the confirmation will be sent on that date, not before. So please don't be surprised if you don't get any mail in the next few days. 

Now that we have done everything here, I close the thread and wish you a nice weekend. 

Regards

Stephan