Change of address

[adityaKhanna]

Hello,

I moved to new place. I transferred the interet cable connection, I just want to update my new address on portal.

I have documents ready.

Thanks,

Aditya Khanna

Edit: @adityaKhanna moved in to the right board

[Stephan]

Hi adityaKhanna,

welcome to our community.

You wrote, that you transferred the cable connection already. So you've already reported your move to customer service?

Regards

Stephan

[adityaKhanna]

Hello,

 I have the request to change address on cable customer service portal and number is *** . Can you please tell me what docs or info you need to update my address on portal. No help required to move router and connection, just address update on portal.

Thanks,

Aditya Khanna

EDIT: @adityaKhanna personal data deleted

[Stephan]

Hi adityaKhanna,

if it is just a move from one address to another, we need no special documents.

But I can check on the current processing status. Please send me a private message with the following information:

your name

your address

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[adityaKhanna]

Hello Stephan,

I have messaged you the above asked information.

Thanks,

Aditya Khanna

[Stephan]

Hi adityaKhanna,

we have received your relocation notification. When you connect the router in the new apartment, the move will be completed in the system and your addresses will be updated.

Regards

Stephan