Cancelling contract when moving

[Starxo]

Good afternoon, I am soon moving out and even though I would like to transfer my contract to the new address this is not possible at the moment. So that leaves me with no choice but to cancel my contract. However I can not get through to an english speaking support. I found some old posts where a number was provided but apparently not in use anymore. So could anyone here possibly help me? 

Kind Regards

Simon 

[Stephan]

Hi Starxo,

I'm sure, we can help you with that.

Please send me a private message with the following information:

your name

your address (old & new)

date of birth

date of your move

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[Starxo]

Hello and thank you, I sent you a pm! 

[Tina]

Hello Starxo,

the first name of the contract holder and the date of brith is not correct.

Best regards
Tina

[Tina]

Hello Starxo,

thanks a lot for your pn
I have deposited your move. You will receive the confirmation of cancellation separately.

Beste regards
Tina