Canceling Contract/Leaving Country

[dallasintersc]

To Whom it May Concern,

My apologies for writing in English, My German is very poor and I will not be able to communicate in German for this difficult topic. I need to know what steps I need to take to cancel my contract.

My brother has been diagnosed with stage 4 Acute lymphoblastic leukemia. I need to return home to Texas as soon as possible. I realize this is not ideal for Vodafone but I am left with no other options. I hope to be back in the future, however, I'm not sure when that will be. What options do I have in taking care of the contract. I want to make sure I do the right thing for Vodafone. Thank you so much for your time and understanding.

Regards,

Steven J. Whitfield

[Stephan]

Hi dallasintersc,

I'm very sorry to hear that.

If you have to leave Germany, you can cancel the contract prematurely with three months after the moving date.

To take care of that, please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[dallasintersc]

I've sent you a message.

[Stephan]

Hi dallasintersc,

thanks for that.

When exactly is your moving day? And please send me your new address by pm. Unfortunately I forgot to ask for that.

Regards

Stephan

[dallasintersc]

Sent via private message

[Stephan]

Hi dallasintersc,

and Igot it.

I have now arranged the termination for you due to your move abroad. You will also receive a written confirmation.

As I already wrote, your contract ends three months after your moving date. For you this is April 30th.

Regards

Stephan

[dallasintersc]

I have not recieved anything but I keep getting phone calls from Vodafone and when I pick up, they hang up as soon as I say hello. I'm not sure why they keep calling but they will not speak with me when I answer. When can I expect the confirmation? Thank you again.

Steven Whitfield

[Stephan]

Hi dallasintersc,

the confirmation should have been here by now.

I can also send you a copy by e-mail. Write me your address per pm.

Regards

Stephan

[dallasintersc]

Yes, I still don't have anything. Please send it digitally.

Thank you

[Stephan]

Hi dallasintersc,

thanks for the pm.

You'll get a message to verify your email-address. Peleas replay here, when you've don this.

Please send the router bac to this address:

Vodafone Kabel Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

Regards

Stephan