Cancel contract
Mario21
Smart-Analyzer
Smart-Analyzer
Hello,

I want to cancel my contract because I come back to my country. I don't speak german. What I have to do? I have closed my german bank account so I have to give you another.

Thanks for the help.
1 Akzeptierte Lösung

Akzeptierte Lösungen
Grit
Ex-Moderator:in
Ex-Moderator:in

Hi Mario21,

 

i've processed the resignation, and you'll get a confirmation.

 

Regards

Grit

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Lösung in ursprünglichem Beitrag anzeigen

13 Antworten 13
Grit
Ex-Moderator:in
Ex-Moderator:in

Hello Mario21,

 

we can cancel your contract according to the Telecommunications Act (move + 3 months). If you have already moved, then the day of the cancellation applies, not the day of the move.

 

Send me your name, address, customer number, date of birth and the new (complete) address in a private message. Then please contact me again here in the thread.

 

Regards

Grit

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Mario21
Smart-Analyzer
Smart-Analyzer
Hello, I have send you a private message with the data that you request.
Grit
Ex-Moderator:in
Ex-Moderator:in

Hello Mario21,

 

i'm afraid you haven't told me when you're moving yet. Or have you already moved? I need the exact moving day.

 

Regards

Grit

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Mario21
Smart-Analyzer
Smart-Analyzer
I have moved the 26
Grit
Ex-Moderator:in
Ex-Moderator:in

Hi Mario21,

 

i've processed the resignation, and you'll get a confirmation.

 

Regards

Grit

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Mario21
Smart-Analyzer
Smart-Analyzer
Thanks
Mario21
Smart-Analyzer
Smart-Analyzer
Hello,

That means that I have to pay 3 months more?

Could you confirm is the address to send the router is this?

Vodafone KabelDeutschlandc/o DHL PaketAm Tower 22290475 Nürnberg
Mario21
Smart-Analyzer
Smart-Analyzer
And a last cuestion, I have closed my german bank account, how can I change it? The new is an spanish bank account.

Thank you.
Grit
Ex-Moderator:in
Ex-Moderator:in

Hello Mario21,

 

right, three months the contract's still on.

 

The address is correct for returning the device.

 

I can enter the Spanish account. For this I need the IBAN and BIC (please via private message).

 

Regards

Grit

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