Cancel contract

[Mario21]

Hello,

I want to cancel my contract because I come back to my country. I don't speak german. What I have to do? I have closed my german bank account so I have to give you another.

Thanks for the help.

[Grit]

Hello Mario21,

we can cancel your contract according to the Telecommunications Act (move + 3 months). If you have already moved, then the day of the cancellation applies, not the day of the move.

Send me your name, address, customer number, date of birth and the new (complete) address in a private message. Then please contact me again here in the thread.

Regards

Grit

[Mario21]

Hello, I have send you a private message with the data that you request.

[Grit]

Hello Mario21,

i'm afraid you haven't told me when you're moving yet. Or have you already moved? I need the exact moving day.

Regards

Grit

[Mario21]

I have moved the 26

[Grit · Accepted solution]

Hi Mario21,

i've processed the resignation, and you'll get a confirmation.

Regards

Grit

[Mario21]

Thanks

[Mario21]

Hello,

That means that I have to pay 3 months more?

Could you confirm is the address to send the router is this?

Vodafone KabelDeutschlandc/o DHL PaketAm Tower 22290475 Nürnberg

[Mario21]

And a last cuestion, I have closed my german bank account, how can I change it? The new is an spanish bank account.

Thank you.

[Grit]

Hello Mario21,

right, three months the contract's still on.

The address is correct for returning the device.

I can enter the Spanish account. For this I need the IBAN and BIC (please via private message).

Regards

Grit