Cancel Vodafone WLAN-hotspot-flat.

[Viacheslav]

Hi everyone

Since several weeks I'm trying to cancel my wlan-hotspot-flat contract but have failed so far. I wrote several times to the customer service but did not receive an answer. Fouls you please help me cancel my contract ? I am not proficient German speaker and can not make my way thru instructions moreover I'm not enymore in Germany to call customer support.

[Nancy]

Hello Viacheslav,

welcome to our community.

I will be happy to help you and take a look. Please send me your customer number, name and address by private message and then write me again here in the article.

Have you contacted us via the contact form so far and cancelled the WLAN hotspot flat?

Best regards

Nancy

[Viacheslav]

I have sent you the message

Yes I did but I did not receive a reply

[Nancy]

Hello Viacheslav,

thank you for your data.

I have looked in your customer data and good news for you. Your cancellation has already been processed. This has been confirmed to you on 22.08.2018. In your customer portal under documents you can also call these up.

Do you have any further questions?

Best regards

Nancy

[Viacheslav]

Thank you very much. So that means I don't have any outstanding contracts or further payments with Vodafone? As I will most probably not use any of your services in Germany in the foreseeable future

[Stephan]

Hi Viacheslav,

the confirmation is from 28.08.2018. The contract itself expires on 19.09.2018. The contract will be charged until that date.

Regards

Stephan