Billing Error

[KANKETIA]

My tariff is the Red Internet & Phone 32 Cable and am to pay 19.99 euro monthly but i was debitted 33.98 euro, can you explain why this.

Many thanks

Edit: @KANKETIA Moved from cable to DSL

[Lars]

Hi KANKETIA,

how long's that contract been going on? Is the discounted promotional period over?

Best regards

Lars

[KANKETIA]

This started last month. according to my contract, the 19.99 euro was the discounted promotional period of 1 year at 200Mbs. I have already downgraded to 32Mbs and i am to be pay 19.99 euro monthly.

Thank you

[Stephan]

Hi KANKETIA,

if you previously had the tariff with 200 MBit/s and then changed to 32 MBit/s after one year, you will pay 29.99 Euro per month for the new tariff.

You will not get the new customer discount for the new tariff again.

Regards

Stephan