Activation code

[Vasya]

Hello!

I'm Kabel Deutschland customer. I can't receive my activation code to customer portal - I sent a request 2 weeks ago - have received nothing yet. I sent another request, but have a doubt that it will come.

Can I get it by email? How can I approve my email if I don't have the access to customer portal?

[Thomas]

Hi Vasya,

we can send you a new code. Please send me your customer number, name, address and email address in a private message.

Then reply here again.

Regards

Thomas

[Vasya]

Hi Thomas,

Thank you! Sent information in PM.

[Thomas]

Hi Vasya,

the activation code is on its way to you.

Regards

Thomas

[Vasya]

Hi Thomas,

Thanks!

I received email with the following content:

haben Sie eine andere Anschrift? Unter der uns bekannten Adresse konnten wir Ihnen Ihre Post leider nicht zustellen.

Should I provide information about my address or request activation code again?

[Thomas]

Hi Vasya,

have you moved? Then you didn't tell us. You can send me a private message with all information.

Regards

Thomas

[Vasya]

Hi Thomas,

No, I didn't move, the address is the same when I signed up contract and the same I sent you in PM 3 days ago.

[Thomas · Accepted solution]

Hi Vasya,

that's curious. I have now sent another code. You will get it by mail.

Regards

Thomas

[Vasya]

Hi Thomas,

Everything's fine now, thank you!

[Thomas]

Hi Vasya,

nice to read. Do you have any questions or can the post be closed.

Regards

Thomas