A copy of the contract

[DariaKameneva]

Hi,

I found out that I apparently lost my own copy of the contract for Kabel Deutschland, is it possible to request a copy to be sent to me again?

Regards,

Daria

[reneromann · Accepted solution]

You might have a look at the "Mein Kabel" self-service portal - there is an item called "Meine Dokumente" (My documents) that contains all the documents that have been sent to you in the last 12 months - in case you made your contract in that time, the information should be there.

[DariaKameneva]

@reneromann , thanks, I checked there and what I can find is the document called "Auftrag" and tbh as a not so good German speaker I am not sure if this is the document I'm looking for 😄 I am expecting something called Vertrag. Do you know if there is a difference?

[reneromann]

That should be the one that you are looking for.

That "Auftrag" can be translated as "Request for a contract" or in that case it is more likely to be understood as reply to your request for a contract.

[DariaKameneva]

Got it, thanks a lot!

[Tina]

Hello DariaKameneva,

I already have your customer data. Do you want the copy by e-mail? If so, send me your email address in a private message.

Best regards

Tina

[Stephan]

Hi DariaKameneva,

I placed your mailaddress in your customer data. You'll get a message to verify your address.

After done so, please respond here again. Thanks.

Regards

Stephan

[DariaKameneva]

Thanks, it's done now.

[Stephan]

Hi DariaKameneva,

I'll send you another copy of your contract. Btw. the document you found in your customer portal was the right one.

Not bad for a "not so good German speaker".

Regards

Stephan