Router replacement

[joebobdog9]

Hello,

I have had serious issues with my internet over the past week. The router seems to go out many times a day and at the moment I rely on this for work. I have upgraded my plan to a higher speed, but would like the exchange the router for the connection issue. Thank you!

[pRo-Marco]

Hi joebobdog9,

Id like to check the connection. Please send me your name, address and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

[Martin59]

Hello joebobdog9,

when was the last time the router restarted or when was the last time the connection was lost? How are your devices connected to the router, via LAN or W-LAN?

Best regards, Martin

[joebobdog9]

The router is connected via cable to the TV connection. I have had to restart multiple times (up to 3 in one day) last week as the router shuts off. I have also upgraded my speed plan as I thought this could be an issue, but I was kicked off again just now. Anything you need, just let me know!

[Tobias]

Hey,

i replaced the router, it should be send to you very soon 🙂

Regards

Tobias