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Multiple problems with TG3442DE , can I get a replacement?
routerproblems
Daten-Fan
Daten-Fan

Hello,

I moved to Frankfurt 2 weeks ago and I received a router TG3442DE.

I already experience 2 big issues that limit the way I use the service, and that didn't happen to me while I was living on Berlin (vodafone too).

The first one is that when I do some tasks like playing an online mobile game, my phone is disconnected from the wifi. It happens all the time as soon as the game starts.

The second problem is that none of my smart devices can connect to the wifi network. I'm not using any discovery mode, I'm telling them explicitly to connect to my 2.4ghz network with the proper password and still doesn't work.

 

Would it be possible to get a different type of router? I tried enabling/disabling the internet firewall, splitting the network and using brand steering, etc. Nothing seems to work and I read on this forum that a lot of people is having similar problems. 

 

Sorry if this is not the proper channel to post my request, I don't speak German and couldn't find a better communication channel.

 

Thanks

1 Antwort 1
Moni_GK
Moderator:in
Moderator:in

Hello router problems,

 

have you moved to Frankfurt/Main or to Frankfurt/Oder? If it is to Frankfurt am Main, please contact my colleagues from former Unitymedia. We cannot help you here in the forum yet.

 

Best regards

Moni

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