Docsis offline

[MohannadM]

Hello,

I tried self installation to my new connection which is active since 18.08.2020 but did not work.

The internet LED is still red & when I login to the router, I see "docsis" error (as in the attached screenshot)

[Claudia · Accepted solution]

Hello MohannadM,

do you live in the former Unitymedia zone or do you have a Vodafone Kabel Deutschland contract? In the latter case, please send me a private message that contains the following:

- your customer number

- your name and address

- the birth date of the contractual partner

- the MAC address of the modem you got from us

Leave a short reply in this thread after you sent the details.

Kind regards,

Claudia

[MohannadM]

Hello Claudia,

I have sent you the private message