Frage
Antwort
Lösung
am
02.10.2020
15:09
- zuletzt bearbeitet am
02.10.2020
15:22
von
Boris
Hi
As I am changing my address, I requested for Termination and my Vodafone DSL contract get Ended in Jul 2020. In Oct invoice, It has found that Vodafone charged me 68EUR for Easy box router. I was clearly no idea why they charged now and eve without any intimation.
Can you please help out why vodafone charged this amount even after contract end.
customer number xxxxxxxx
Thanks in advance
EDIT: Accountnumber edited. Boris
am 05.10.2020 11:28
Hi DSL29,
in the confirmation of your termination we asked you to send us back the rental router after your contract ended. There was also a return receipt in our email. If we don't get back the rental device, it will be charged.
So now, the router is yours.
BR,
Dany