Vorzeitige Kündigung des Vertrages

[GregPlanchuelo]

Guten Tag,

First of all I would like to excuse myself for writing in English. Unfortunately my German is still very basic.

On the 27th of March, I sent a letter to Vodafone to ask for an early cancellation of my internet contract according to §314 BGB, as they were not providing a proper connection.

Some days later, on the 2nd of April, I got a reply from Vodafone telling me that they were very sorry and that they would cancel my contract and refund the money I paid so far (please see the attachments). They said they will send another letter separately with a final confirmation of the contract cancelation.

So far it has been more than two weeks and this letter has not arrived yet. When should I expect to receive a final confirmation of contract cancelation and a refund? I would like this to be done as soon as possible.

Thank you very much for your time and all the best,

Gregorio

[Norman]

Hi GregPlanchuelo,

I'm sorry for this issues. 😞

I've seen that you're writing with Michi via private message to clearify & solve your issue.

Maybe you have not read Michis answer yet? 😉

Best regards,

Norman

[GregPlanchuelo]

Hallo Norman,

Thank you very much for you answer.

Indeed, Michi got in contact with me and told me there was a problem with the process, but that it is now solved.

Since then, unfortunately I did not receive yet the letter of confirmation for the cancelation of the contract.

Thank you very much and all the best.

[Jens-K]

Hi GregPlanchuelo,

the confirmation has been sent on April 18th via e-mail.

Please check your inbox.

regards,

Jens

[GregPlanchuelo]

Dear Jens, thank you so much for your answer.

Indeed, I just saw that I received an email of confirmation on the 18th of April.

I will proceeed to send the router back today. When should I expect to receive a refund for the previous months?

Thank you very much and all the best

[Jens-K]

Hi,

the transfer will be done automatically approximately 40 days after the customer account has been closed.

Regards,

Jens